Do you offer custom designs?

Yes. Most of our wooden flags and signs can be customized with names, dates, badges, coordinates, logos, or department details. If you have a specific idea in mind, contact us and we will bring it to life.

How do I place a custom order?

You can contact us through the website or by email with your idea. We will confirm the design, provide a quote, and begin once the details are approved. You can also visit our custom orders page for more information.

Can I request a size that is not listed?

Yes. We regularly create flags and signs in custom sizes. Contact us with your specific ideas so we can discuss the details.

How long does it take to make my order?

Most pieces take 2 to 3 weeks depending on complexity and current workload. Custom designs may take slightly longer.

Are all items handmade?

Yes. Every flag and sign is handcrafted in Wilmington, Massachusetts using premium materials, professional tools, and detailed finishing techniques.

What materials do you use?

We primarily use high quality pine or hardwoods, premium stains, paints, vinyl stars, and durable epoxy finishes depending on the piece.

Do you ship nationwide?

Yes. We ship anywhere in the United States. All items are packaged securely to protect them during transit.

Do you offer local pickup?

Yes. Customers in Massachusetts can arrange local pickup in Wilmington.

How much does shipping cost?

All products include free shipping within the continental United States.

Can my wooden flag or sign be displayed outdoors?

Most pieces are designed for indoor use. Outdoor display is possible with proper protection, but long term exposure to weather may affect the finish. If you want an outdoor protective finish, contact us or leave a note during checkout.

How do I clean my wooden piece?

Use a soft, dry cloth. Avoid harsh cleaners, chemicals, or excessive moisture.

Do you accept returns?

Because each piece is handcrafted, returns are generally not accepted unless the item arrives damaged.

What if my order arrives damaged?

Contact us immediately with photos of the damage and we will make it right.

Do you offer refunds on custom orders?

Custom pieces are non refundable once production has begun.

Do you offer gift options?

Yes. Many customers order flags and signs as gifts. We can include a personalized note upon request.

Can I see examples of past work?

Yes. Visit our Recent Projects page to view a gallery of completed flags and signs.

How do I contact you?

You can reach us through the contact form on the website or by email. We respond quickly and are happy to help.

Do you offer custom designs?

Yes. Most of our wooden flags and signs can be customized with names, dates, badges, coordinates, logos, or department details. If you have a specific idea in mind, just reach out and we will bring it to life.

How do I place a custom order?

You can contact us directly through the website or email with your idea. We will confirm the design, provide a quote, and begin once details are approved. You can also visit our custom orders page for more information.

Can I request a size that is not listed?

Yes. Timbrecon Woodworks has produced many flags and signs in custom sizes for customers. Contact us with your specific ideas so we can discuss.

How long does it take to make my order?

Most pieces take 2-3 weeks, depending on complexity and current workload. Custom designs may take slightly longer.

Are all items really handmade?

Yes. Every flag and sign is handcrafted in Wilmington, Massachusetts using premium materials, professional tools, and detailed finishing techniques. Learn more on our About page.

What materials do you use?

We primarily use high quality pine or hardwoods, premium stains, paints, vinyl stars, and durable epoxy finishes depending on the piece.

Do you ship nationwide?

Yes. We ship anywhere in the United States. All items are packaged securely to protect them during transit. More details are provided on our shipping policy page.

Do you offer local pickup?

Yes. Customers in Massachusetts can arrange local pickup in Wilmington.

How much does shipping cost?

Products created by Timbrecon Woodworks come with free shipping in the continental United States.

Can my wooden flag or sign be displayed outdoors?

Most pieces are designed for indoor use. Outdoor display is possible with proper protection, but long term exposure to weather may affect the finish. If you want us to apply a durable outdoor finish, contact us or leave a comment in the remark section when checking out.

How do I clean my wooden piece?

Use a soft, dry cloth. Avoid harsh cleaners, chemicals, or excessive moisture.

Do you accept returns?

Because each piece is handcrafted, returns are generally not accepted unless the item arrives damaged. See our return policy for details.

What if my order arrives damaged?

Contact us immediately with photos of the damage. We will make it right.

Do you offer refunds on custom orders?

Custom pieces are non refundable once production has begun. More details are available in our policy page.

Do you offer gift options?

Yes. Many customers order flags and signs as gifts. We can include a personalized note upon request. Contact us and let us know.

Can I see examples of past work?

Yes. Visit our Recent Projects page to view a gallery of completed flags and signs.

How do I contact you?

You can reach us through the contact form on the website or by email. We respond quickly and are happy to help.

Terms & Conditions | Handcrafted Wood Products & Online Store Policies

Terms & Conditions

Introduction

These Terms & Conditions govern your use of the Timbrecon Woodworks website and the purchase of our handcrafted products. By accessing this website or placing an order, you agree to these terms. Please review them carefully.

Handcrafted Products

All items are handcrafted and made to order. Natural variations in wood grain, color, and texture are expected and contribute to the uniqueness of each piece. These characteristics are not considered defects.

Orders & Payment

Orders are processed once full payment has been received. By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

Production Times

Standard production time for most items is 2–3 weeks, unless otherwise noted. Custom orders may require additional time depending on design complexity.

For details on shipping timelines, processing, and returns, please refer to our Shop Policies page.

Shipping, Returns & Cancellations

Shipping, return eligibility, damaged-item procedures, and cancellation rules are outlined in our Shop Policies page. Those policies are considered part of these Terms & Conditions by reference.

Custom Orders

Custom designs, personalized text, and one‑of‑a‑kind pieces are created specifically for you. Custom orders are non‑refundable once production has begun. When needed, we may provide proofs or confirmations to ensure accuracy before work begins.

Use of Website Content

All images, designs, text, and content on this website are the property of Timbrecon Woodworks. They may not be copied, reproduced, or used for commercial purposes without written permission.

Limitation of Liability

Timbrecon Woodworks is not responsible for:

delays caused by shipping carriers
damage resulting from improper handling after delivery
misuse or modification of products after purchase

Our liability is limited to the cost of the product purchased.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how your information is collected and used.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Contact Information

If you have questions about these Terms & Conditions, please contact us at: sean@timbrecon.com