Do you offer custom designs?

Yes. Most of our wooden flags and signs can be customized with names, dates, badges, coordinates, logos, or department details. If you have a specific idea in mind, contact us and we will bring it to life.

How do I place a custom order?

You can contact us through the website or by email with your idea. We will confirm the design, provide a quote, and begin once the details are approved. You can also visit our custom orders page for more information.

Can I request a size that is not listed?

Yes. We regularly create flags and signs in custom sizes. Contact us with your specific ideas so we can discuss the details.

How long does it take to make my order?

Most pieces take 2 to 3 weeks depending on complexity and current workload. Custom designs may take slightly longer.

Are all items handmade?

Yes. Every flag and sign is handcrafted in Wilmington, Massachusetts using premium materials, professional tools, and detailed finishing techniques.

What materials do you use?

We primarily use high quality pine or hardwoods, premium stains, paints, vinyl stars, and durable epoxy finishes depending on the piece.

Do you ship nationwide?

Yes. We ship anywhere in the United States. All items are packaged securely to protect them during transit.

Do you offer local pickup?

Yes. Customers in Massachusetts can arrange local pickup in Wilmington.

How much does shipping cost?

All products include free shipping within the continental United States.

Can my wooden flag or sign be displayed outdoors?

Most pieces are designed for indoor use. Outdoor display is possible with proper protection, but long term exposure to weather may affect the finish. If you want an outdoor protective finish, contact us or leave a note during checkout.

How do I clean my wooden piece?

Use a soft, dry cloth. Avoid harsh cleaners, chemicals, or excessive moisture.

Do you accept returns?

Because each piece is handcrafted, returns are generally not accepted unless the item arrives damaged.

What if my order arrives damaged?

Contact us immediately with photos of the damage and we will make it right.

Do you offer refunds on custom orders?

Custom pieces are non refundable once production has begun.

Do you offer gift options?

Yes. Many customers order flags and signs as gifts. We can include a personalized note upon request.

Can I see examples of past work?

Yes. Visit our Recent Projects page to view a gallery of completed flags and signs.

How do I contact you?

You can reach us through the contact form on the website or by email. We respond quickly and are happy to help.

Do you offer custom designs?

Yes. Most of our wooden flags and signs can be customized with names, dates, badges, coordinates, logos, or department details. If you have a specific idea in mind, just reach out and we will bring it to life.

How do I place a custom order?

You can contact us directly through the website or email with your idea. We will confirm the design, provide a quote, and begin once details are approved. You can also visit our custom orders page for more information.

Can I request a size that is not listed?

Yes. Timbrecon Woodworks has produced many flags and signs in custom sizes for customers. Contact us with your specific ideas so we can discuss.

How long does it take to make my order?

Most pieces take 2-3 weeks, depending on complexity and current workload. Custom designs may take slightly longer.

Are all items really handmade?

Yes. Every flag and sign is handcrafted in Wilmington, Massachusetts using premium materials, professional tools, and detailed finishing techniques. Learn more on our About page.

What materials do you use?

We primarily use high quality pine or hardwoods, premium stains, paints, vinyl stars, and durable epoxy finishes depending on the piece.

Do you ship nationwide?

Yes. We ship anywhere in the United States. All items are packaged securely to protect them during transit. More details are provided on our shipping policy page.

Do you offer local pickup?

Yes. Customers in Massachusetts can arrange local pickup in Wilmington.

How much does shipping cost?

Products created by Timbrecon Woodworks come with free shipping in the continental United States.

Can my wooden flag or sign be displayed outdoors?

Most pieces are designed for indoor use. Outdoor display is possible with proper protection, but long term exposure to weather may affect the finish. If you want us to apply a durable outdoor finish, contact us or leave a comment in the remark section when checking out.

How do I clean my wooden piece?

Use a soft, dry cloth. Avoid harsh cleaners, chemicals, or excessive moisture.

Do you accept returns?

Because each piece is handcrafted, returns are generally not accepted unless the item arrives damaged. See our return policy for details.

What if my order arrives damaged?

Contact us immediately with photos of the damage. We will make it right.

Do you offer refunds on custom orders?

Custom pieces are non refundable once production has begun. More details are available in our policy page.

Do you offer gift options?

Yes. Many customers order flags and signs as gifts. We can include a personalized note upon request. Contact us and let us know.

Can I see examples of past work?

Yes. Visit our Recent Projects page to view a gallery of completed flags and signs.

How do I contact you?

You can reach us through the contact form on the website or by email. We respond quickly and are happy to help.

Privacy Policy | Customer Data Protection & Online Security

Privacy Policy

Introduction

Timbrecon Woodworks respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how it is used, and the choices you have regarding your data when you visit our website or place an order.

Information We Collect

We may collect the following types of information:

Personal information such as your name, email address, shipping address, and phone number when you place an order or contact us.
Order details including products purchased and customization requests.
Payment information, which is securely processed by our payment provider (we do not store or have access to full payment details).
Website usage data such as IP address, browser type, and pages visited, collected through standard analytics tools.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your purchase
Provide customer support
Improve our website and services
Send updates or responses when you contact us

We do not sell or share your personal information with third‑party marketers.

How Your Information Is Protected

We take reasonable measures to protect your personal information, including secure payment processing and encrypted website connections. While no online system is 100% secure, we work to safeguard your data to the best of our ability.

Third‑Party Services

Our website may use trusted third‑party services such as:

Payment processors (e.g., Stripe, PayPal)
Shipping carriers
Website analytics tools

These providers have their own privacy policies governing how they handle your information.

Cookies & Tracking

Our website may use cookies or similar technologies to improve your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies if you prefer.

Your Choices

You may request to:

Access the personal information we have about you
Update or correct your information
Request deletion of your information (unless required for order fulfillment or legal reasons)

To make a request, contact us at the email listed below.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us at :sean@timbrecon.com

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.